Terms and Conditions of Sales

SHIPPING + HANDLING
We can deliver to addresses within the United Kingdom although for deliveries to non-mainland UK addresses and certain remote locations e.g. Scottish Highlands, Isle of Man, Northern Ireland, Scottish Isles and the Channels Islands there may be an additional delivery charge and a slightly longer delivery lead time. We will contact you if this is the case..
Goods can be delivered either to your home address, to an alternative address or to your work. Your order will be delivered by a national parcel carrier and can arrive between 8.00am and 6.00pm. A signature will be required for all goods.(Except for smaller first class post items) In order to assist us with claims for damage or shortages please inspect your parcel(s) carefully before the driver leaves and note on the carrier paperwork if there are any signs of damage or shortages.
If you are out when the parcel carrier arrives the driver will leave a card with the contact number for you to call to arrange a suitable time for redelivery or for you to collect the goods from the local depot.
For delivery of goods outside the United Kingdom please email us with your details and we will contact via email within 24 hours.

DELIVERY SCHEDULE
All products available online are subject to a separate carriage charge in addition to the prices shown on the price lists. The carriage charge depends on the size and weight of the products ordered.
All carriage charges are clearly shown throughout the checkout process.
From the receipt of your order we will endeavour to deliver you goods to you within 5 working days providing the goods are in stock. Deliveries to non-Mainland or remote locations may take longer.

the value will diminish according to the number of months left under warranty. Mounting points on the products and brackets are not covered against surface degradation.
Chrome plated Mirror covers and aluminium products such as running boards do NOT carry a warranty against surface degradation as the condition will entirely depend on customer care and maintenance. During the winter months, special care must be taken to wash and remove Road Salt and Grit or corrosion will quickly occur.

BACK ORDERS
Most of our advertsied parts are in stock and ready to ship. However some parts are ordered especially for our customers once payment is received. Your chosen shipping method will be used once your order is in stock. If we have most of your order in stock but a few parts on "Backorder" then we will often ship the parts that we have and make a second shipment (usually at our own expense and discretion) when these are in stock. We want you to be extremely satisfied with our service and rely on your recommendations to others.

RETURNS POLICY
If you decide that you do not want any item which we have delivered then, provided that it is returned to us in its original and unused condition (including its original packaging) and despatch note within 7 days of delivery, we will exchange it or offer a refund (subject to a 20% restocking charge) To arrange the return of any goods please contact our customer services on 0800 0838009 and request an return. Once an request has been placed our parcel carrier will arrange to collect the goods from you. We will refund your payment within thirty days from the date of cancellation.
This guarantee is in addition to and does not affect your statutory rights.

If you purchase a product from us that is found to be faulty we will supply a replacement, arrange for a repair or give you a refund of the purchase price. To arrange the return of the defective goods please contact our customer services on 0800 0838009 and request an Return. Once a request has been made our parcel carrier will arrange to collect the goods from you. Upon receipt of the product we will examine it or we may have to return it to the manufacturer for examination. We aim to despatch a replacement product, arrange a repair or refund your money within 14 days.
Products are supplied with manufacturers standard warranties, details of which are available on request. Mis-use or the incorrect fitting of parts by customers will render such warranty/guarantee null and void.

PRIVACY POLICY
Aquasure do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

AGREEMENT
Upon clicking on the 'Buy now' button you stipulate your agreement with the above terms and conditions.